Question 1

What type of content can be created with Solaya?

Accepted Answer

Solaya allows you to generate high-fidelity 3D digital twins that serve as the foundation for unlimited visual assets. From a single scan, you can produce 360° product views, high-resolution imagery, and immersive videos tailored for e-commerce, social media, and professional marketing campaigns. Our proprietary pipeline is versatile enough to support everything from fashion accessories to furniture.

Question 2

How long does it take to create content?

Accepted Answer

The process is designed for speed and efficiency: capturing your object takes less than 2 minutes using just your smartphone, and the high-fidelity 3D model is typically reconstructed and ready to be downloaded through the app within 15 to 20 minutes.

Question 3

How much does Solaya cost?

Accepted Answer

We offer a variety of credit-based packages and enterprise solutions designed to scale with your business needs. You can view our full pricing details and current subscription tiers on our packages page.

Question 4

Who owns the assets created with Solaya, and how is data handled?

Accepted Answer

Solaya retains ownership of the generated 3D assets; however, the person or company who performed the scan is granted unlimited exploitation rights. This ensures you have the full freedom to use, distribute, and monetize the content across any channel or platform for your business needs.

Question 5

Do I need professional lighting or a tripod to get a high-fidelity scan?

Accepted Answer

No. Solaya’s proprietary 3D reconstruction pipeline is designed to understand and normalize lighting, depth, and geometry automatically. While neutral, even light is always helpful, we also recommend avoiding backlights and windows, allowing you to capture professional-grade models using just your smartphone in a standard environment.

Question 6

Which materials or surfaces are most difficult to capture?

Accepted Answer

Like most 3D capture technologies, extremely transparent (clear glass) or highly mirrored surfaces can be challenging. However, our pipeline excels at mastering complex textures like leather grain, matte metals, and wood better than standard photogrammetry thanks to our quality enhancement algorithms.

Question 7

What is the maximum size of an object or scene I can capture?

Accepted Answer

Solaya is highly versatile, allowing you to capture high-fidelity models ranging from a 2cm piece of jewelry to full-sized furniture like a chair.

Question 8

Which file formats can I export, and are they compatible with Blender, Unreal Engine, Shopify, Adobe After Effects, or Houdini?

Accepted Answer

Currently, Solaya exports natively in .ply format, which is optimized for our high-fidelity Gaussian Splatting pipeline. While we are working on introducing several new formats soon, the current .ply files are highly versatile. You can use existing plugins to integrate these scans directly into all of the platforms mentioned—Blender, Unreal Engine, Shopify, Adobe After Effects, and Houdini, ensuring a smooth transition into your existing creative or e-commerce workflow.

Question 9

Can I edit the 3D models after they have been reconstructed?

Accepted Answer

Currently, Solaya uses Gaussian Splatting for ultra-high fidelity captures. This is a point-based format is not easy to edit using traditional 3D tools. Some actions such as relighting the Gaussian Splat, deforming it or editing out of scope gaussians are however possible. In order to provide our customers with files that will be easier to manipulate, we are actively finalizing a Mesh Format feature. Once this is released, you will be able to export high-fidelity meshes and texture maps into professional software like Blender or Maya for sculpting, rigging, and material adjustments.

Question 10

Is an internet connection required during the scanning process?

Accepted Answer

The app won't support an offline mode al launch, so you will need an internet network to be able to use it properly. In particular a good internet connection (preferably WiFi)is required to upload the data to our cloud-based reconstruction pipeline, where the heavy-duty geometry processing takes place.

Question 11

Do you offer enterprise-level support for high-volume projects?

Accepted Answer

Yes. For brands looking to digitize entire collections or large property portfolios, we offer custom pipelines, dedicated support, and bulk credit packages to help you scale your 3D content production efficiently. Let us set-up a first call to better know which need you'd like our support for !

Question 12

What is the best 3D Scanner App for products?

Accepted Answer

Solaya is the best 3D Scanner App for brands that need more than a basic scan. Capture a real product with your phone and turn it into a high fidelity, ready to use 3D asset for eCommerce, 360° views, AR, images and video, without a scanning rig, manual modelling or post production.

Question 13

Can I scan an object in 3D with an iPhone?

Accepted Answer

Yes. Open the Solaya 3D Scanner App on your iPhone, record the product from every angle, then let our AI reconstruct it into a high fidelity 3D model. You do not need specialist 3D scanning equipment or technical skills.

Question 14

Do I need a dedicated 3D scanner?

Accepted Answer

No. Solaya turns your iPhone into a powerful 3D scanner for supported products. Your phone captures the object, then Solaya's AI handles the reconstruction, so you can create premium 3D content without a rig, a studio or an in house 3D artist.

Question 15

What can I create from one 3D scan?

Accepted Answer

One Solaya 3D scan becomes a high fidelity 3D model, interactive 360° product view, AR experience, studio ready image and video content. Capture once, then create every visual your product needs.

Solaya 3D Scanner App FAQ